Infinity I, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to exchange your product for a new design.
In the unlikely event that the order delivered is in damaged condition, we will make sure to provide you a replacement at the earliest. Our courier partner will collect the order from the address provided by you and will get it back to us.
Note:Shipments returned through any other logistic partner will not be accepted.
Return Charges
Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.
How to initiate the exchange process?
1. Customers should contact Infinity I customer support on 87881 01320 or write to smenterprisessale@gmail.com within 7 days from the receipt of the product.
2. Customers should not return the product before receiving a confirmation mail from the customer support team about the same.
3. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.
4. Place the invoice / guarantee card inside the package for the return process. Without these, returns will not be processed.
5. In the meantime, you can reach out to our sales team who will assist you with placing the exchange order.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Manufacturing Defect
Customer can visit the S M Enterprises store to address a manufacturing defect
- Customer should ensure that the original invoice is available
- In case a replacement frame is required, the customer will be given an option of buying the same or a higher priced frame. In case he/she chooses to go for a lower priced frame, the price difference will not be refunded.
- In case the customer has got the frame fitted with a lens from some other shop (non Infinity I / S M Enterprises), we will not take responsibility for fitting damage.
Grievance officer contact details
The Grievance Officer, Infinity I Eyewear
S M Enterprises
Email : smenterprisessale@gmail.com
Contact : 87881 01320